Refund & Cancellation Policy

This Refund Policy explains how cancellations and refunds work for bookings made through Cameron Gateways. Windows are measured in hours before the travel moment for that booking: tour departure, transfer pickup, scooter pickup, or homestay check-in.

The policy that applies to your booking is shown in your customer dashboard when you request a cancellation. Approved refunds are returned to the original payment method.

Tour cancellations are calculated from the scheduled departure time:

• Full refund if you cancel at least 72 hours before departure.
• 50% refund if you cancel between 24 and 72 hours before departure.
• No refund within 24 hours of departure.

Leaving a tour early, or unused portions of an itinerary, are not refundable.

Private transfer cancellations are calculated from the scheduled pickup time:

• Full refund if you cancel at least 48 hours before pickup.
• 50% refund if you cancel between 12 and 48 hours before pickup.
• No refund within 12 hours of pickup.

Scooter rental cancellations are calculated from the scheduled pickup time:

• Full refund if you cancel at least 48 hours before pickup.
• 50% refund if you cancel between 24 and 48 hours before pickup.
• No refund within 24 hours of pickup.

Security deposits, if collected at pickup, are handled separately from the rental fare.

Homestay cancellations are calculated from the scheduled check-in time:

• Full refund if you cancel at least 72 hours before check-in.
• 50% refund if you cancel between 48 and 72 hours before check-in.
• No refund within 48 hours of check-in.

Log in to your Cameron Gateways account, open the booking, and submit a cancellation or refund request. If you booked as a guest, contact us with your booking reference and the email used at checkout.

We review requests against the windows above and the amount actually paid. You will receive an email when the request is approved, declined, or needs more information.

Card and online payments are refunded to the original payment method through Stripe. Bank processing can take several business days after we approve the refund.

Cash or offline payments, if applicable, are settled according to the instructions in your refund confirmation.

If Cameron Gateways must cancel a booking for reasons outside your control — including weather, safety, vehicle issues, or operational constraints — we will offer a reschedule of comparable value or a full refund of amounts paid to us for that booking.

If you need help understanding a window or the status of a request, contact our team. We are happy to walk through the policy that applies to your dates before you confirm a booking.